Most of our products ship via one of our LTL (Less-Than-Load) Partners. There may be some instances where products are shipped via UPS or FedEx. When shipping via an LTL freight carrier, you will be asked at checkout to select Lift Gate Service. A lift gate is a motorized platform affixed to the back of a truck that raises and lowers cargo between the ground and the truck.
If your purchase is being delivered to a business that has an available forklift or loading dock, you may avoid lift gate charges. If you are shipping to a residential address, we will advise you on a lift gate. (Note: Lift gate service is not always available depending on the carrier and equipment used. It is important that you let us know in advance if you require a liftgate delivery.)
When the shipping or receiving location does not have a loading dock, manual loading or unloading is necessary. Accessorial fees will apply for this service. Applied accessorial fees from the freight carrier are the customer’s responsibility once the material is shipped.
All transit times are estimated. Scheduling or guaranteeing delivery is available and if done after shipment can lead to applied accessorial fees from the freight carrier. If you require this option, please call us (1-765-560-3872) so that we can arrange and recalculate freight.
Please inspect all orders upon arrival. If damage is visible, document it on the delivery receipt. Be sure to count all of it. Contact us immediately if there are any discrepancies between what you ordered and what was delivered.
If there are problems with receiving your shipment or your product is damaged, please get us and the carrier involved as soon as possible. Please provide evidence of your individual situation by taking photos, saving emails, and making a record of the damage.
Any order issues must be communicated to Duralight Plastics within 21 days of receiving delivery.
By checking the box, you acknowledge that you have read this agreement and understand what is required to unload your polycarbonate/PVC crate. You also agree to have the means to get the crate off the truck safely and in a timely manner, preventing damage, injury, overages, and delays.
If you would like to download a PDF version of our Shipping Policy, please click here.
If you have any questions on our products or would like to follow up on the status of your order,
please call (765) 560-3872 or send an email to email@example.com.